Bounce World

Amazing service received on the day. Friendly staff would recommend 100%. New favorite for my children.

Service was absolutely awesome!!!

Goodmorning Carole,

On behalf of Parker, I would like to say thank you for having us at Bounce World, the kids had a blast, we appreciate everything you and Vincent has done to make it fun and enjoyable for both the kids and adults, you both really went out of your way to make us feel at home and comfortable, all your staff are so friendly and helpful, your efforts are highly appreciated, thank you thank you thank you..

We will definitely be back.

Good Morning  Carole,

Hope you are well. My email is long overdue but I just wanted to send a personal thank you for the amazing party experience! We had the best time at Raeeds birthday party. Every child that attended enjoyed every minute of it. Another personal thank you to all the staff involved on the day, especially Vincent. Your team was extremely friendly and welcoming,  they were accommodating and helpful, and every one of them had a smile on their faces throughout the day. We really had a great time and just wanted to thank you all for the experience and for making my boy’s day one of the best days of his life. A week later, and we still cannot stop talking about the awesome party.

I also couldn’t stop speaking to my colleagues and friends at work. So much so, one of my friends decided that she would rather love to have her sons birthday at Bounce World as well. I know her party is in November. She actually popped in at Bounce World yesterday and spoke to Vincent. She said she would reach out to you. I will share your email address with her if that is okay? Her name is Zulpha.

But once again, Thank you! Thank you! Thank you!

I just want to say thank you for allowing us to host our little girl’s first birthday party at Bounceworld. We had such a great time. Thank you for the tablecloths too. The service and facilities were perfect. I noted that you guys touched up on the nets and jumping castles- they look great.

Thank for all your assistance too.

Morning,

I’d just like to say a massive Thank you for the party venue on Saturday!  The kids had an absolute ball and you were all very professional, attentive and just all round amazing!

Will definitely be back!

Regards

Good morning Carole

I hope you are well.

Just sending this email to thank you for such a great venue and service. My daughter had a blast and so did all our guests.

Thanks again,

Good evening

Just want to say thank you to bounce world for making our boys day so special, everyone that came could only speak good things about the venue.

Then a special thank you to Vincent for being so helpful please send my thank you to him and the staff that assisted us on Saturday.

I would like to take this opportunity to say a very big thank you to you , Vincent and the rest of the bounce world team. 

From the time of reserving the party room , to arranging to bring through our things the night before to hustling to hand over the venue over to us timeously, everything was just amazing! 

Thank you for giving us the opportunity to have a fun filled party for our son. He really enjoyed it and the cherry on the cake was the dads that could play cricket while the little ones had fun! 

The ladies at the shop were also extremely helpful.

Thank you for making time to correct Mohammed Zidaan’s name on the trophy – really appreciated the effort and time you guys put in to making my sons birthday so special. 

This is definitely one of the best experiences we’ve had at a party venue and we would definitely recommend it to the moms and dads who want to have a super cool birthday party for their kid 🙂  

Thank you once again , excellent service and an amazing team! 

Well done! 

Regards, 

Raeesa and Taariq Parker

Carol and Vincent were phenomenal. Before the event Carol showed me around and was very helpful and on the ball before the birthday party. On the day, Vincent was there to assist. He even helped us carry the decor and food from the car. The kids had a blast and the staff were around and helped us promtly when we needed anything. Really great service. I would highly recommend the venue!

Our son had his 7th birthday party at the soccer area and it was a blast. We were welcomed and given space to set up. The manager offered for my 3 kids to go play at bounce world while I set up which was amazing. Small things that made a big difference were in place, for example clean and empty bins in our party area. The ref, Sheldon, was so great with the kids! He played along and made it so much fun for them. And my son receiving a little soccer trophy at the end made his day! Thank you for hosting us!

Thank you for such amazing service. We all had a wonderful time and I think every single child invited to the party will probably host their next birthday at the same arena. you guys were awesome!

Great venue. Excellent value for money. Friendly staff. Kids enjoyed playing on the new equipment and the new layout.

I would like to thank all staff for the excellent service provided, from the person who assisted me to make the booking up to and including all staff at the venue. The toddler room was setup and cleaned before my arrival. Everyone was welcoming, friendly and patient . I can’t remember the guy on duty’s name, Vincent or Victor he was amazing. From the bottom of my heart thanks to all for making the day special. I definitely recommended Bounce World to everyone I know!

Carole is amazing and so is Vincent. This is the second childrens party we have had at the this venue this year and my daughter wants her party here again next year.

My child and all her friends had a fabulous time. Thank you!

Morning Carole,

Thank you soooooo much for organising James party, it was honestly super special and loads of fun.

Vincent was awesome.
Have a wonderful day further

kind regards

Good morning Carole,

I would just like to thank you, Vincent and the staff at bounce world for hosting a spectacular birthday party for my son Yaqeen. Everything was perfect and all the kids and parents had a complete ball of a time.

Thank you once again and I told Vincent I will be booking for my other son in October for his birthday aswell.

Just wanted to pop in and say THANK YOU for an epic party on Sunday. Vincent was a star in getting us settled and delivering hot water for the much needed coffees and teas. Coach Warren was a pro at managing the soccer stars and even managed to get the parents on the field and my goodness, so so much fun was had by all!

Thanks to you for your great and prompt communications.

Good day Carole

Thank you so much for an amazing experience where we could celebrate Reece’s birthday.  Everything was amazing.

The birthday boy had lots of fun. The venue comes highly recommended.

Regards

Celeste

My son had his 6th birthday there and had so much fun with his friends, really good value for money and the pizzas were the best we have ever had.

Thank you from the bottom of my heart for all your assistance during the planning. Jordan and his friends had a ball of a time and cannot stop talking about it. It was so well organised and Jordan is particularly excited about his trophy that he received. You will be highly recommended and the kids are already asking when we are coming back again

Thanks so much for all your help with Benjamin’s party.  Yesterday was great, everyone had so much
fun!  Many thanks to you, Vincent, all the staff looking after the kids and the ladies who came to
clean the room once we were done.  Much appreciated!

Dear Carole and Team

I hope you are well.

Thank you so much for letting us host Jake’s birthday party! We were blown away with the friendly faces and helpfulness your team showed us. Warren was wonderful with the kids and we all had a great time. Thank you so much for Jake’s trophy! What a surprise!

Dear Carole

I just wanted to say a very big thank you to you and your team for a lovely Birthday party for our son on Saturday.
The staff were helpful, venue was neat and clean.
The children had a great time playing soccer and dodge ball with Sheldon.
Vincent was on the ball and always available.

Great party venue! Very happy!

Thanks again!

What a great experience we had Saturday at Bounce World !!!!

Thank you to Management, The Kiosk ladies,the gentleman at the bar who served us.
Thank you for all the kindness and assistance whenever needed. We are so thankful because
you all helped to make the day a HUGE success.

All our guests complimented your facility and were impressed with everything.

We will definitely come again.

We appreciate everything you did.

Please give our thanks to all

Fantastic communication from Carole in the run up to the party. Great assistance from Vincent and Warren on the day. All the kids had a great time. Birthday boy loved his Bounce World trophy.

Amazing entertainment for the kids and adults. The referee/supervisor was really amazing and really helpful.

My daughter had a fantastic party at Bounce World. We were very happy with the staff and service, There was always a staff member to assist us with what ever we needed. Thank you guys, job well done. Will definitely be using you guys again.

Just a quick note to say THANK YOU for having us on Saturday. It was perfect.
Our host was excellent and amazing with the kids. She even calmed my daughter down from a tantrum!
The venue is amazing, and your staff is really friendly and helpful.
You will most certainly see us again. Sian was super chuffed with his trophy as well.
Have an amazing week further. God bless.

The Manager on duty was fantastic. She was so helpful and professional. We will be back for my daughter’s birthday.

Kids party at bounce world was amazing all the kids enjoyed themselves to the max. Would definitely recommend Bounce World.

Good morning Carole

Just wanted to say a massive thank you to you and your team for an awesome party on Saturday. Your staff were amazing and so helpful! The kids had a blast and didn’t want to leave. Definitely a day to remember!

Thank you so much!

I want to just say big Thank you for a WONDERFUL WONDERFUL party!!!

It was such a pleasure booking at your venue.From the get-go, You and your staff were extremely professional and super helpful.
The party room was amazing, spacious with everything we needed and the kids had an absolute blast. It was one of the best and easiest parties, I have ever hosted. Kai had the Bestest Birthday ever!!!

Thank you for everything you did for us, you were AMAZING!

A BIG thank you to the Bounce World team.

The kids had a great time and the parents were at ease as well the place felt so secure. The staff was visible in the play area for the kids and they were all so friendly and welcoming.

We‘ll definitely be back to play again soon and I will be recommending to other parents.

Carole was highly professional and an excellent hostess, the whole team went above and beyond. Thank you.

Carole and the team was amazing to deal with, i have had a few birthday parties at bounce and i am always happy with the venue, staff and the entire experience. staff are so professional, accommodating and friendly. My kids and i love this place whether for a Party or just a playdate we are always happy. Thank you once again:)

Your venue was an absolute hit with both parents and children.

Carole was fantastic in helping me with out booking! The other staff was also very friendly and effecient.

The kids enjoyed themselves! I honestly thought the kids should leave when the room had to be cleared but the guy said we more than welcome to find a table and stay as long as we want and that was appreciated! Thank you for an amazing day!!

Excellent venue. All friends and family had a fantastic time. We will be back soon.

Absolutely fantastic! Thank you for the great service. This was an effortless party. Kids loved it. Highly recommend!

The communication from the booking team and the staff while we were there was excellent.. Everything was super easy and effortless. Massive thanks!

It was a great experience the staff especially were amazing and really went the extra mile in making us comfortable and ensured we had an enjoyable day.

I dealt with Carole Horn. What a pleasure it was planning my daughters birthday party. Everything was clean, sanitized and organized and Carole was very accommodating too. Will definately recommend to friends and family. Thank you again Carole.

Carole the manager was lovely, very friendly and helpful. My child had a great party experience.

I absolutely loved the way Carlton treated us he welcomed us with kindness, we were treated like royalty. Our party room was clean and there were beautiful tablecloths already on the table, which was a plus as i did not bring any(it was a last min decision having my boys there)
My son absolutely loved his birthday party at Bounce, i will recommend this place to all my family and friends. CARLTON U ARE AN ABSOLUTE GEM, UR COMPANY SHOULD GIVE U A MEDAL, HONESTLY . THANK U SO MUCH FOR UR KINDNESS

Received phenomenal service from Vincent the manager as well as staff supervising kids. Hosted a party of 20 kids and Vincent always checked up and went above and beyond. Will definitely be visiting the arena again.

Carole and Warren were amazing and made the party a success from point of booking till we left the Arena. Always a great experience. Thank you.

Best party ever! , was my son’s words after his party at Bounce World. And I must agree. 3rd time they hosted his Birthday party. Excellent service from Carole. Great pizza. And the kids had a total blast, didn’t see them much during the 2 hour booking. Would recommend you in a heart beat. Thank you for making it an awesome day.

Carol is AMAZING and Warren who entertained the kids is EXCELLENT. Both kids and adults had a great time. Looks like we booking another party there shortly 😉

I have only got amazing things to say about your venue and host (Carole!). She is exceptional. I am blown away by the service we received by her, Andrew and Vincent on the day as well as leading up to the party. We have 3 sons so please be assured this will be a repeat booking x3 given our experience.

Good morning John

I called in specifically this morning to find out who Carole Horn’s boss is. We had our daughter Logan’s birthday at Bounce World on Saturday 26 November 2016 (this last Saturday) and all I can say is THANK YOU!!!!

Carole was super professional, friendly, always very helpful and patient (I must of emailed and called about 20 times, confirming different things), always came back to me timeously and meticulous (with great attention to detail) in executing exactly what we wanted. I am not sure what the staff set up or organogram is at Bounce World, but let me tell you (and I am sure you may already know this), Carole is a very strong ambassador for Bounce World. Our party ran smoothly because she was on point with every detail and ensured that the timing of everything was great.

The table set up, pizza’s and timing of everything was just what we asked for.

My daughter, and all our guests had a fantastic time, and they were all very, very impressed with Bounce World and we let them know how very positive our experiences with Carole had been, and lots of them are also considering having their kids party’s at Bounce World also next year. I am comfortable recommending Carole and Bounce World to anyone having a party.

Please convey our sincerest Thanks to Carole on a GREAT job, done with pride, respect and perfect attention to detail.

Matthew’s party was the best one ever!

Almost everyone echoed that, and Matthew said it was the “best day of his life”.
Lots of Moms want to book it for their kids’ parties, so I hope that you get follow-on business.

One kid even persuaded his Dad to bring him BACK there on the Sunday!

Thank you for finding the missing shoe – I will return it to its rightful owner.

I also wanted to mention specifically that Miriam was most helpful, friendly and efficient – she is an asset to your operation.

We will be bouncing back to Bounce World very soon!

Kind regards,
Leigh

Birthday Party

Service and staff were brilliant ( friendly helpful) my girls and their friends had an awesome time and the idea of the trophee is just brilliant – my girls loved the experience the party was awesome !!! Thank you.

Elvida who was on duty on the day made me feel very welcome. Excellent venue for a party. Kids had a ball, we couldn’t get them to go home!

The party was absolutely perfect….i was afraid we would not have enough space for all the adults but we were so well accommodated with sufficient space and tables to setup….it was perfect!! The staff on duty were so helpful and friendly ……in fact most of our guests were interested about having a party……. The only challenge we had was getting the kids to leave. Thank you so much….Ethan had a very fun filled birthday party.

Thank you so so so much for the wonderful assistance and the beautiful experience my birthday boy, family and friends could
encounter!!! Vincent was awesome!!! the place was awesome !!!! The atmosphere was awesome!!! everything was what myself and hubby wanted for our boy. Even the adults of the kids invited was in awe!!!

SO THANK YOU, service was 10/10!!! So many referrals went out to use your services, hope you will get calls for parties NON STOP…

You guys will definitely see me, hubby and son again to enjoy BOUNCE WORLD Facilities. And thank you for his medal, its definitely one to remember.

The party on Sunday was amazing! Each and everyone had such a good time, including the adults 🙂 Warren our party person was absolutely amazing!!!! He was such a huge help! He was Wonderful with the kids. He took such a load off of my shoulders! Everything went well and we have so many amazing pictures 🙂 Thank you so much!